MA

MARY JOY MAHINAY

Customer Service Representative

Binan City, Philippines Immediately customer-service

full-time customer-service $3.5 – $7/hr English: Fluent

Professional Summary

Professional with more than 2 years of BPO experience supporting retail and telecommunications accounts. Skilled in customer communication, relationship building, objection handling, and problem-solving in fast-paced environments. Experienced in handling high-volume customer interactions while maintaining service quality and meeting performance goals. Adaptable, goal-oriented, and committed to helping businesses generate qualified leads and build meaningful customer connections.

Skills & Tools

Active Listening Adaptability Attention to detail Call Handling Communication skills conflict resolution Customer Retention Dispute Resolution Freshdesk Google Workspace Gorgias Help Scout Hubspot Intercom Needs Analysis Objection Handling Phone Etiquette Problem solving Slack Time Management Upselling Zendesk Zoom Communication Skills Conflict Resolution Problem Solving Attention to Detail

Experience

2-4