EL

Ela Ria Clarice Jebunan

Customer Service

Bacoor Cavite Immediately medical-admin

full-time medical-admin $5 – $6/hr English: Conversational

Professional Summary

I have handled different accounts throughout my career, including inbound customer service, outbound sales, and back-office support. These experiences helped me develop strong communication, problem-solving, and customer service skills. I've also worked with CRM systems, ticketing tools, and email support to ensure customer concerns were resolved accurately and efficiently.
What isn't always shown on my resume is that I'm a fast learner who enjoys adapting to new tools and processes. I work well under pressure, pay close attention to detail, and always strive to provide the best possible customer experience.
I believe my experience, adaptability, and willingness to learn make me a great fit for your company. I'm excited about the opportunity to contribute and grow with your team.
Thank you, and I look forward to hearing from you.

Skills & Tools

Attention to detail Case Management Cold Calling CRM Management Customer Retention Customer Service Email & Chat Support Data Entry & Documentation Google Meet Google Workspace HubSpot CRM Inbound & Outbound Calls Microsoft Excel Microsoft Office Suite Microsoft Teams Multitasking Order Investigation Problem solving Salesforce CRM Slack Team Collaboration Ticketing Systems Time Management Zendesk Zoom Inbound & Outbound Calls Customer Service Email & Chat Support Data Entry & Documentation Problem Solving Attention to Detail

Experience

4-7

Education & Certifications

Google Project Management Certificate, Salesforce Certified Associate, and Customer Experience (CX) Certification