JO

John Elric Realica

Virtual Assistant | Customer Service & E-commerce Support Specialist

Bacoor Cavite Immediately virtual-assistant

full-time virtual-assistant $5 – $12/hr English: Fluent

Professional Summary

Remote-first Virtual Assistant with over 15 years of experience in customer service, technical support, and e-commerce operations for global brands. Skilled in CRM/helpdesk platforms (Zendesk, Salesforce, Gorgias, Freshdesk), Shopify and Amazon Seller Central operations, chargeback/dispute resolution, and executive calendar and vendor coordination. Proven track record of cutting processing and resolution times by up to 70% while maintaining 90–96% customer satisfaction scores. Reliable, detail-oriented, and comfortable managing high-volume workloads independently.

Skills & Tools

Amazon Seller Central Asana Calendar Management Canva Chargeback/Dispute Resolution CRM Administration Customer Service Dispatching E-commerce Support Executive support Freshdesk Google Workspace Gorgias IT/Network Troubleshooting KPI Tracking Microsoft Office Monday.com Order Management Photoshop Process Improvement Project Management Salesforce Scheduling Shopify Slack Team Leadership Technical Support Trello Vendor Coordination Zendesk Zoho Desk Executive Support

Experience

7+

Education & Certifications

Executive Assistant Certificate — Magic Agency