Customer Service Representative, Customer Support, Virtual assistant, Administrative assistant, Guest Experience representative, Appointment setter
In my previous role, I managed day-to-day property operations using Guesty, including guest communication, reservation management, maintenance coordination, issue resolution, and ensuring a seamless experience for both guests and property owners. My dedication and performance led to a promotion within my first year, where I was entrusted with supporting VIP clients and managing high-priority accounts. This experience strengthened my organizational skills, attention to detail, and ability to handle multiple responsibilities in a fast-paced environment.
I have over 3 years of experience as a Customer Service Representative and more than 2 years of experience as an Appointment Setter. Throughout my career, I've developed strong communication, problem-solving, and customer relationship management skills, allowing me to provide excellent customer support, handle inquiries efficiently, and consistently meet appointment-setting goals.
In addition to my technical skills, I have excellent communication abilities, a strong work ethic, and a proactive approach to problem-solving. I am comfortable working independently, managing priorities effectively, and providing exceptional service to clients and tenants.
I also have a fully equipped home office with a quiet workspace, a reliable computer, a stable high-speed internet connection, and a noise-cancelling headset, enabling me to perform efficiently in a remote work environment.
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