VI

Vivian Augusto

Virtual Assistant

San Francisco, Cebu Anytime soon virtual-assistant

full-time virtual-assistant $20 – $500/hr English: Conversational

Professional Summary

Recent Cum Laude graduate with a Bachelor of Industrial Technology, major in Computer Technology, and over three years of customer service experience as a cashier and receptionist, plus nearly one year of Virtual Assistant experience in a warranty services company. Skilled in handling customer inquiries, calls, billing, and administrative tasks. Proficient in Microsoft Office, data management, and computer operations. A fast learner, detail-oriented, and adaptable professional committed to delivering excellent customer service and contributing to organizational success.

Skills & Tools

* Customer Service * Virtual Assistance * Call Handling (Inbound & Outbound) * Customer Support * Email and Chat Support * Billing and Payment Processing * Appointment Scheduling * Data Entry and Data Management * Microsoft Office (Word Excel PowerPoint Outlook) * Computer System Operations * Administrative Support * Records Management * Problem-Solving * Effective Communication * Time Management * Attention to Detail * Teamwork and Collaboration

Experience

0-1

Education & Certifications

Diploma only