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Bee Jay Ganas

Medical Virtual Assistant

Davao City Immediately medical-admin

full-time medical-admin $7 – $10/hr English: Conversational

Professional Summary

Detail-oriented and dedicated Healthcare Virtual Assistant and Customer Service Representative with experience in patient scheduling, referrals, prior authorizations, Verification of Benefits (VOB), and insurance eligibility verification. Proficient in using Availity, insurance payer portals, and EHR systems including PROMPT, Dash, NextGen, and Epic. Experienced in providing exceptional patient support, managing medical documentation, and ensuring accurate records while maintaining HIPAA compliance. Strong communication, organizational, and problem-solving skills, with a commitment to delivering efficient administrative support and excellent patient care in fast-paced healthcare environments. Adaptable, dependable, and a quick learner with a passion for supporting healthcare teams and improving the patient experience.

Skills & Tools

appointment management demographic verification I have strong skills in patient scheduling patient registration prior authorization requests referral processing rescheduling and Verification of Benefits (VOB). I am experienced in verifying insurance eligibility using Availity and various insurance payer portals while ensuring accuracy and compliance. I am proficient in using Electronic Health Record (EHR) systems including PROMPT Dash NextGen and Epic for managing patient records and documentation. My strengths include excellent customer service inbound and outbound call handling effective communication active listening data entry attention to detail and problem-solving. I am highly organized adaptable HIPAA-compliant and capable of multitasking in fast-paced healthcare environments while providing compassionate and efficient support to patients and healthcare providers.

Experience

1-2

Education & Certifications

HIPAA certification