HO

Honeylee Jan Yu

Technical Support/Customer Service Representative and Medical Virtual Assistance

Cebu City Immediately medical-admin

full-time medical-admin English: Conversational

Professional Summary

I have experience working as a Technical Support Representative (TSR), Customer Service Representative (CSR), and Virtual Assistant (VA) for healthcare accounts. My responsibilities included providing customer support, troubleshooting technical issues, scheduling appointments, verifying insurance benefits, assisting patients, and handling administrative tasks while maintaining excellent customer service.

Skills & Tools

Medical Appointment Scheduling Patient Intake & Registration Benefits Verification & Insurance Eligibility Prior Authorization Processing Medical Records Management (EMR/EHR) HIPAA Compliance & Patient Confidentiality Medical Documentation & Charting Patient Follow-up & Care Coordination Prescription Refill Coordination Medical Billing Support Claims Status Verification Customer Service & Patient Support Phone Email & Live Chat Support Calendar & Email Management Data Entry & Database Management

Experience

4-7

Education & Certifications

Insurance Verification