JO

Jovencio Gabon Jr

Virtual Assistant

Candon City, Ilocos Sur Immediately customer-service

full-time customer-service $5 – $8/hr English: Conversational

Professional Summary

Results-driven Team Lead with over four years of experience in customer service, technical support, and operations within fast-paced remote environments. Skilled in CRM management, workflow coordination, quality assurance, and cross-functional collaboration, with hands-on experience using Zendesk, Salesforce, Amazon Connect, and Google Workspace. Proven ability to lead teams, resolve complex customer issues, maintain accurate documentation, and improve operational efficiency through data-driven processes. Recognized for strong communication, attention to detail, and a customer-first approach while consistently meeting performance goals and ensuring high service standards.

Skills & Tools

Administrative Support AI Productivity Tools (ChatGPT & Gemini) Amazon Connect Attention to detail Case Management Critical Thinking CRM Management Cross-Functional Collaboration Customer Service Data Auditing Data entry Database Management Documentation Escalation Management Google Workspace Microsoft Excel Microsoft PowerPoint Microsoft Word Operations Coordination Performance Coaching Problem solving Process Improvement Quality Assurance Queue Management Report Preparation Salesforce Task prioritization Team Leadership Technical Support Time Management Verbal Communication. Workflow Coordination Workforce Management Written Communication Zendesk Data Entry AI Productivity Tools (ChatGPT & Gemini) Task Prioritization Problem-Solving Attention to Detail

Experience

4-7

Education & Certifications

Zendesk, Salesforce (Basic), Amazon Connect, Google Workspace (Docs, Sheets, Gmail, Drive, Calendar), Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), ChatGPT, Gemini, CRM Systems, Internal Admin Platforms, Data Entry & Documentation Tools.