AP

April Cortes

Customer Service/Virtual Assistant

Cebu City Immediately customer-service

open customer-service

Professional Summary

My name is April Cortes. I have over 8 years of combined experience in customer service, technical support and sales. Throughout my career, I have developed strong communication and problem solving skills and I enjoy helping customers find the right resolution while building positive relationship. With my work experience, I develop strong background in working with people, meeting targets and providing excellent service. I'm a fast learner, hardworking and always willing to improve. I am excited about the opportunity to contribute to the team and continue to grow in this industry.

Skills & Tools

Adaptability Amadeus Communication Customer Service Data Analysis Dialer Google Suite JIRA Leadership Microsoft Office Problem solving Project Management QuickBooks online RingCentral Sabre Salesforce Slack Teamwork Time Management Zendesk Zoho Assist Problem Solving

Experience

7+

Education & Certifications

Fundamentals of Bookkeeping, Preparation of Chart of Accounts, Bank Reconciliation, QuickBooks online function, and Creation of Invoice, Bills and Sales Order