Customer Service Specialist/Global Assistance Coordinator (Healthcare)
I am a customer service and healthcare support professional with nearly two decades of experience providing administrative and patient-focused assistance in U.S. healthcare and insurance environments. I have extensive experience handling high-volume inbound calls, coordinating with patients, providers, insurance companies, and medical facilities while maintaining HIPAA compliance and accurate documentation.
My transferable experience includes insurance verification, referral coordination, appointment scheduling, prescription-related support, and resolving complex patient and member inquiries. I am proficient in using EMR/EHR systems, CRM platforms, Microsoft Office 365, Google Workspace, and other healthcare support tools. I am highly organized, detail-oriented, and able to manage a fast-paced workload while delivering compassionate, professional patient communication.
I am confident that my strong administrative skills, healthcare knowledge, and commitment to providing excellent patient care make me a strong fit for the Virtual Medical Assistant / Patient Care Coordinator position.
7+
Medical VA Training, Lead Generation Training, HIPAA Certification HSA Expert Certification (Todd Berkley) Health Savings Account (HSA) Training Flexible Spending Account (FSA) Training Health Reimbursement Arrangement (HRA) Training Medical Savings Account (MSA) Training Customer Service Excellence Training