Customer Service Representative
• Conducted 80–100+ outbound calls daily promoting broadband, TV, and landline services.
• Educated customers about service plans and recommended solutions based on their needs.
• Consistently exceeded monthly sales quotas by 15–30%.
• Managed 6–10 minute sales-focused customer interactions with 90%+ monthly consistency,
effectively overcoming objections, driving conversions, and consistently supporting sales targets
while ensuring customer satisfaction.
• Experienced as Call QA (Quality Analyst), reviewing up to 45 recorded calls daily to assess agent
performance.
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