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Edward Sanchez

Executive Virtual Assistant | Customer Support Specialist

Naic, Cavite Immediately virtual-assistant

open virtual-assistant $5.75 – $12/hr English: Business

Professional Summary

Experienced Executive Virtual Assistant and Business Operations Specialist with a strong background in customer service, administration, and operational support. Over the past 8 years, I have partnered with global businesses to streamline workflows, manage client communications, coordinate daily operations, and resolve complex customer concerns. Proficient in a wide range of CRM, productivity, and marketing platforms, I bring a proactive approach, exceptional organizational skills, and a customer-first mindset to every role. I thrive in remote environments and am passionate about helping businesses stay organized, efficient, and focused on growth.

Skills & Tools

Administrative Support Adobe Express Adobe Photoshop ADP Adyen AI Utilization and SMS Support Appointment Setting Avaya Basic Video Editing Braintree Braze Business Management Business Operations Calendar Management Canva Chat Checkout.com clipchamp Collaboration Communication Complaint Resolution Constant Contact Content Creation Customer Relationship Management (CRM) Customer Retention Customer Service Dialpad Digital Marketing Documentation Email Email and Inbox Management Email Automation email marketing Employee Management Escalation Management Executive Virtual Assistance Fraud Investigation Google Ads Management Google Workspace Graphic Design HAR (MLS) Home Inspection Support Microsoft Office Multitasking New Voice Media NICE IEX Omnichannel Support Outbound Cold Calling (B2B/B2C) Phone Problem solving Process Improvement Qualia Quality Assurance Ravelin Real Estate Virtual Assistance Sales Strategy ShowingSmart Slack Social Media Management Spectora Stripe Subject Matter Expert (SME) Technical Support Teleopti Time Management Transaction coordination Worldpay Zendesk Zillow (MLS) Zopim Email Marketing Transaction Coordination Problem-Solving Collaboration.

Experience

8

Education & Certifications

Civil Service Commission – Professional Eligibility (2024) Business Analytics Concepts and Frameworks – 16-Hour Training (2024) English for Career Development – Coursera (2024) Virtual Realty Assistants Certification – Real Estate Virtual Assistant Training (Qualia, Transaction Management, Email Management, Social Media Marketing Fundamentals, Web Design Fundamentals, and Real Estate VA Tools) (2025)