JE

Jerico Bien Austria

Customer Service | Tourism & Hospitality | Virtual Assistance

Silang, Cavite 1 week notice customer-service

full-time customer-service $5 – $12/hr English: Business

Professional Summary

Customer service professional with 8+ years of experience in luxury hotels, ultra-luxury cruise operations, and guest-facing environments. Proven ability to manage reservations, handle guest inquiries, coordinate schedules, and deliver exceptional customer experiences through phone, email, and in-person interactions. Skilled at maintaining accurate records, resolving concerns professionally, and managing multiple priorities in fast-paced settings. Fluent in English with strong communication, organizational, and problem-solving abilities. Committed to continuous learning and upskilling to stay current with industry best practices and evolving service standards. Dedicated to providing warm, efficient, and detail-oriented support that enhances guest satisfaction and operational efficiency.

Skills & Tools

Accurate record-keeping & documentation Canva Capcut ChatGPT Claude Complaint resolution & service recovery Email Gemini Google Sheets Guest inquiry handling (phone in-person) Loom Microsoft Word and Excel Multitasking in fast-paced environments Organizational & time management Reservations management & scheduling coordination VIP / high-touch client service (ultra-luxury cruise standard) Zoom Reservations management & scheduling coordination email Complaint resolution & service recovery Accurate record-keeping & documentation Organizational & time management

Experience

7+

Education & Certifications

Zendesk Agent Badge, Micros Opera Property Management System, Ultimate VA Course by Kurso.ph, Freight Course VA 101,