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MA

Marcel Lajara

MEDICAL VIRTUAL ASSISTANT/ EXECUTIVE ASSISTANT

Davao City Immediately customer-service
part-time customer-service English: Conversational

Professional Summary

Provided professional customer support by assisting customers with account, billing, and service-related inquiries. Resolved customer concerns efficiently while maintaining quality standards and customer satisfaction. Accurately documented customer interactions, followed established procedures, and collaborated with team members to achieve performance goals. Demonstrated strong communication, problem-solving, and customer service skills in a fast-paced call center environment.

Skills & Tools

Medical Virtual Assistance | Executive Support | Administrative Support | Calendar Management | Email Management | Appointment Scheduling | Patient Scheduling | HIPAA Compliance | Medical Terminology | Electronic Health Records (EHR) | Medical Documentation | Healthcare Administrative Support | Customer Service | Data Entry | Document Preparation | Records Management | Microsoft Office Suite | Google Workspace | Organization | Time Management | Attention to Detail | Written and Verbal Communication

Experience

1-2

Education & Certifications

HIPAA Certified