RI

Richiel Mae Parba

Customer Service & Technical Support Representative

Cebu City Immediately customer-service

full-time customer-service English: Conversational

Professional Summary

Detail-oriented Civil Engineering undergraduate with hands-on experience in technical support and customer service in a fast-paced BPO environment. Skilled in troubleshooting technical issues, resolving customer concerns, and communicating effectively through phone, chat, and email. Proficient in Microsoft Office, data entry, and problem-solving. A quick learner who is adaptable, dependable, and committed to delivering excellent customer service while continuously developing new skills.

Skills & Tools

Chat Support Communication CRM Customer Relationship Management Customer Service Data entry Documentation email support Google Docs Google Drive) Google Sheets icrosoft Excel Microsoft Excel Microsoft Office Microsoft PowerPoint Microsoft Teams Microsoft Word Outlook) Phone Support Problem solving Slacks Technical Support Time Management Troubleshooting Zoom Data Entry Email Support Problem Solving

Experience

0-1

Education & Certifications

None