Virtual Assitance
My name is Roselle Austria. I'm 27 years old. I graduated from EARIST MANILA with a Bachelor's Degree in Computer Science. I got a part-time job last year at my college as a customer support representative at Open Access BPO. There, I was making calls to different merchants, and I would make sure that our courier would provide them with the payment and will get the food. When I graduated, I applied for a full-time job. After that, I was working at home for 2 years as a chat support agent at TTEC, where I was responding to any questions customers had via chat about the food that they ordered. We gave them all the information they needed and resolved any issue that they had with their order. And my previous work was as a records retrieval specialist at Peak Outsourcing, where we obtained records or documents from the facility where the subpoena was served. We contacted them via phone, email, or fax to get all the records that OUR CLIENT needed for the court trial.
I would describe my working style in customer service as proactive and empathetic. I strive to anticipate customer needs before they arise and address any concerns with genuine understanding and care. Additionally, I am adaptable and able to quickly pivot my approach based on the unique preferences and situations of each customer I interact with.
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