Virtual Assistant
Proactive E-Commerce Customer Support Supervisor and Virtual Assistant with over 9 years of experience leading remote BPO operations and high-level administrative management. Skilled in executive support, including complex calendar coordination, shift scheduling, and cross-functional team management across international markets. Highly proficient in managing omnichannel support (Zendesk, Gorgias, Freshdesk), handling brand moderation on Trustpilot and social channels, and optimizing e-commerce logistics through Shopify, Sticky.IO, and ShipHero. A fast-learning, self-directed leader recognized for driving team SLA compliance, elevating customer satisfaction, and delivering key operational results with minimal supervision.
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