Virtual Assistant/ Customer Service
I'm a Virtual Assistant with5 years of experience in customer support, administrative work, and healthcare client coordination in Davao City.
Currently, as a Patient Experience Associate at Davao Doctors Hospital, I handle patient and family concerns, including sensitive cases like bereavement support and emergency assistance, while managing satisfaction surveys and interdepartmental coordination.
Previously, I worked as a Customer Service Representative at Alorica and VXI, handling inbound calls and customer issue resolution, and as an Enumerator for the Davao City Planning and Development Office, collecting citizen data under strict privacy protocols.
I'm skilled in customer service, data entry, CRM documentation, and call handling, with a BS in Business Administration (Marketing Management) from Holy Cross of Davao College.
4-7
Canva Certification, Certified Lean Six Sigma Yellow Belter