Virtual assistant, medical va
Results-driven and customer-focused professional with experience supporting healthcare accounts and assisting patients and customers with their needs. Skilled in handling inquiries, placing and tracking orders, coordinating with doctors, updating customer records, explaining products and services, and ensuring concerns are resolved efficiently and professionally. Known for providing clear and empathetic communication, maintaining accuracy when handling customer information, and adapting quickly to changing customer needs and company policies. With a Bachelor of Science in Business Administration major in Operations Management, I bring strong organizational, problem-solving, and process-oriented skills to every role. I am also proficient in using Zendesk, EMR, Slack, Microsoft Office, and Google Workspace.
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HIPAA certificate