EM

Emiko Ramos

Virtual Assistant Customer Support

Laguna customer-service

full-time customer-service English: Fluent

Professional Summary

Customer Service Representative with 3 years of experience providing support through phone, email, and chat. Skilled in handling billing inquiries, resolving customer concerns, and delivering excellent customer experiences. Proficient in CRM systems and communication tools, with strong problem-solving, multitasking, and interpersonal skills. I am a fast learner, reliable, and committed to exceeding customer expectations while contributing to the success of the team.

Skills & Tools

Active Listening Appointment Setting Avaya Billing Support Communication CRM Management Customer Service Data entry DialedIn email support Excel Google Workspace Hubspot Inbound Calling Knowledge Base Live Chat Support Microsoft Office (Word Microsoft Teams Multitasking Olympus Outbound Calling Outlook) Phone Support Problem solving Salesforce Slack Time Management Zoom Email Support Data Entry Problem Solving

Experience

2-4

Education & Certifications

Virtual Assistant Training Program / CSR Certificates