FL

Flora Mae Bucog

Aspiring Medical Virtual Assistant | Customer Service Representativr

Cebu City 1 Week customer-service

full-time customer-service English: Business

Professional Summary

Dedicated Customer Service Representative with over 2 years of combined experience in retail and healtcare accounts. Skilled in claims processing, eligibility verification, medication support, open enrollment, and customer service. Recognized for strong communication, empathy, and ability to resolve issues efficiently while maintaining HIPAA compliance. Seeking to contribute these skills as a Medical Virtual Assistant.

Skills & Tools

Appointment Scheduling Attention to detail Canva CRM Customer Service Document Management ECW Eligibility Verification File Organization Google Docs Google Drive) Medical Insurance Verification Microsoft Excel Microsoft Outlook Microsoft Teams Microsoft Word Prior Authorization Slack Time Management Zoom Attention to Detail

Experience

2-4