JA

Jaqueline Reyes

Virtual Assistant Customer Service Representative

Mabalacat ANYTIME customer-service

full-time customer-service $6 – $12/hr English: Conversational

Professional Summary

I have over 3 years of experience in customer service and technical support, assisting customers with residential internet and home phone services. My responsibilities included troubleshooting connectivity issues, handling billing and account inquiries, processing service requests, and providing support through voice and email channels. I also have experience using Google Workspace, Google Sheets, VOIP systems, and PayPal, with a strong focus on customer satisfaction, accuracy, and problem resolution.

Skills & Tools

Customer Service Technical Support Residential Internet & Home Phone Support Basic Network Troubleshooting Layer 1 Troubleshooting Inbound & Outbound Calls Email Support Chat Support Order Processing Refund Processing Billing & Account Management Customer Issue Resolution Data Entry CRM Systems Google Workspace (Docs Sheets Gmail) Google Sheets VOIP Phone Systems Klink Cloud Dialer PayPal Ticket Management Problem Solving Communication Skills Active Listening Attention to Detail Multitasking Time Management Adaptability Team Collaboration Customer Relationship Management (CRM)

Experience

2-4

Education & Certifications

NA