JE

Jeany Ellen Carbonell

Customer/Sales Support, Virtual Admin

Davao City Immediately customer-service

full-time customer-service English: Conversational

Professional Summary

I have over 12 years of experience in customer service, sales, retention, and appointment setting, supporting customers across telecommunications, Medicare, e-commerce, insurance, removalist and waste management services, roadside assistance, and B2B outbound sales. Throughout my career, I've built strong relationships with customers, resolved concerns efficiently, and consistently worked toward both customer satisfaction and business goals. I'm adaptable, dependable, and enjoy learning new processes, making it easy for me to contribute quickly to any team while delivering a positive customer experience.

Skills & Tools

able to build rapport with customers and adapt quickly in fast-paced remote work environments. and email support. Strong communicator with excellent problem-solving skills and other business and customer support tools. I am highly adaptable and can quickly learn and navigate new software and systems to meet business needs. Apollo.io Appointment Setting Calendly Canva Customer Retention Gladly Google Workspace handle objections Hubspot Hubstaff I have hands-on experience using Salesforce inbound and outbound calls JustCall Lead Generation Microsoft Office Microsoft Teams Mojo Dialer multitask RingCentral sales ServiceTitan Skilled in customer service Slack ZOHO CRM Zoom customer retention appointment setting lead generation

Experience

7+