JO

Joana Erika Gapusan

Virtual Assistant

Matina Pangi, Davao City IMMEDIATELY customer-service

full-time customer-service English: Business

Professional Summary

I have three years of experience in the BPO industry, working in a fast-paced customer service environment supporting English-speaking customers. Throughout my career, I have handled a wide range of customer inquiries, resolved concerns efficiently, and ensured that every interaction was handled professionally, accurately, and with empathy. My experience has strengthened my communication, problem-solving, and multitasking skills, allowing me to consistently deliver excellent customer service while meeting performance goals.

Skills & Tools

Customer Service Excellence Strong Verbal and Written Communication Active Listening Problem Solving and Conflict Resolution Time Management and Multitasking Attention to Detail Team Collaboration Adaptability and Flexibility Data Entry and Documentation Microsoft Office Suite (Word Excel Outlook) Google Workspace (Docs Sheets Gmail Calendar) CRM and Ticketing Systems (Zendesk HubSpot Gorgias) Insurance Verification and Eligibility Checks Claims and Billing Support Appointment Scheduling and Calendar Management HIPAA Compliance Awareness Fast Typing and Computer Proficiency

Experience

2-4

Education & Certifications

HIPAA Certified