KA

Kathrina Bianca Delfin

Customer Service Representative

Tangos Immediately ecommerce

full-time ecommerce $5 – $10/hr English: Business

Professional Summary

Experienced remote professional with a background in customer service, content moderation, logistics support, and short-term rental operations. Over the years, I have developed strong communication, problem-solving, and organizational skills while working in fast-paced, customer-focused environments. My experience includes assisting customers with orders, shipping, returns, refunds, and account concerns, monitoring shipments and coordinating with drivers, reviewing content with accuracy and attention to detail, and supporting guests with booking-related inquiries. I am highly adaptable, detail-oriented, and quick to learn new systems and processes. With over five years of remote work experience, I am comfortable working independently, managing multiple priorities, and consistently delivering high-quality support while maintaining a positive customer experience.

Skills & Tools

Active Listening Adaptability AI tools (ChatGPT Amazon Internal CRM Appointment Scheduling Attention to detail Calendar Management Chat Support ChatGPT Claude conflict resolution Content moderation CRM Management Customer Relationship Management Customer Service Data entry Documentation email support Gmail Google Docs Google Drive) Google Meet Google Sheets Google Workspace Logistics coordination MacroPoint Microsoft Excel Microsoft Office Microsoft Outlook Microsoft Word Multitasking Order fulfillment Order Processing Problem solving Process Improvement Project44 Remote Work RingCentral Shipment tracking Slack Team Collaboration Technical Support TextLocate Time Management Verbal Communication. Written Communication XTRM CRM Zoom Customer service Chat support Email support Technical support CRM management Order processing Appointment scheduling Calendar management Customer relationship management Conflict resolution Time management Written communication Verbal communication Active listening Claude) Remote work Process improvement Team collaboration.

Experience

2-4

Education & Certifications

Property Management Training – Completed (2026)