MI

Mikey Gagno

Virtual Assistant,Customer Service.

Davao, Davao Del Sur Immediately customer-service

full-time customer-service $3 – $4/hr English: Business

Professional Summary

Customer Support Specialist with over four years of experience in customer service, appointment setting, legal intake, quality assurance, and administrative support. Skilled in phone, email, chat, and SMS support, CRM management, and problem-solving. I bring strong communication, adaptability, attention to detail, and a customer-focused approach to deliver excellent service and contribute to team success.

Skills & Tools

Customer Service Customer Support CRM Management Appointment Setting Quality Assurance (QA) Administrative Support Problem Solving Communication Skills Time Management Attention to Detail Salesforce Zendesk Freshdesk Yardi Rent Manager Rently RingCentral Airtable Google Workspace Microsoft Office Slack Vici Dialer

Experience

2-4

Education & Certifications

Agent Level 2 2023,SME Certification 2024,and QA Certification 2025.