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Chat Intake Training Manager

Juvo Leads

Full-Time (40 hrs/week) Customer Service Remote
Rate / Budget
$9/hr
Job Type
Full-Time (40 hrs/week)
Schedule
U.S. Eastern Time
Category
Customer Service

Job Description

We are seeking a Training Manager to own the onboarding, development, certification, and ongoing education of our remote chat agent workforce. This role is responsible for ensuring every new hire receives a consistent, high-quality training experience and is fully prepared to succeed in production.

Qualifications

  • 2+ years of customer service, call center, or client support experience
  • Excellent verbal and written English communication skills
  • Patient, empathetic, and solutions-oriented approach to handling customer concerns
  • Comfortable using CRM, helpdesk, or live chat tools
  • Able to work U.S. business hours as required by the role
  • Experience or familiarity with: Legal Intake, Customer Service

Skills Required

Legal Intake Customer Service Training & Development

Posted 4 weeks ago

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