Virtual Medical Assistant / Patient Care Coordinator

Our primary care clinic is seeking a highly organized, responsive, and proactive Virtual Medical Assistant / Patient Care Coordinator. In this dual-capacity role, you will serve as the first point of contact for our patients, managing both administrative workflows and patient care coordination. This is a high-volume environment handling 200 to 300 patient messages daily. Key responsibilities include managing inbound calls, monitoring and responding to patient portal messages and SMS, processing prescription refills, managing specialist referrals, and maintaining accurate documentation in the EMR/EHR system.