In my previous role, I managed day-to-day property operations using Guesty, including guest communication, reservation management, maintenance coordination, issue resolution, and ensuring a seamless experience for both guests and property owners. My dedication and performance led to a promotion within my first year, where I was entrusted with supporting VIP clients and managing high-priority accounts. […]
I have over 12 years of experience in customer service, sales, retention, and appointment setting, supporting customers across telecommunications, Medicare, e-commerce, insurance, removalist and waste management services, roadside assistance, and B2B outbound sales. Throughout my career, I’ve built strong relationships with customers, resolved concerns efficiently, and consistently worked toward both customer satisfaction and business goals. […]
17 yrs of customer service experience that includes 3 yrs as an intake specialist supporting multiple US personal injury law firm
17 yrs of customer service experience that includes 3 yrs as an intake specialist supporting multiple US personal injury law firm
Hello, my name is Jemima. I am a dedicated professional with 3 years of experience as an ESL teacher, teaching students from different nationalities including Chinese, Japanese, Korean, and Vietnamese. Throughout my teaching career, I have helped students improve their English communication skills, grammar, pronunciation, and confidence through engaging and interactive lessons. In addition, I […]
Hello, my name is Jemima. I am a dedicated professional with 3 years of experience as an ESL teacher, teaching students from different nationalities including Chinese, Japanese, Korean, and Vietnamese. Throughout my teaching career, I have helped students improve their English communication skills, grammar, pronunciation, and confidence through engaging and interactive lessons. In addition, I […]
Well-rounded Customer Service and Sales Specialist with extensive cross-industry experience in virtual assistance, healthcare support, travel and legal intake. Adept at managing multichannel communications and optimizing complex CRM systems within the healthcare, travel, and tech sectors. Eager to bring a versatile skill set and a passion for excellence to a dynamic organization.
Well-rounded Customer Service and Sales Specialist with extensive cross-industry experience in virtual assistance, healthcare support, travel and legal intake. Adept at managing multichannel communications and optimizing complex CRM systems within the healthcare, travel, and tech sectors. Eager to bring a versatile skill set and a passion for excellence to a dynamic organization.
Performance-driven Email Support Specialist with a strong background in high-volume, non-voice customer operations across premier global accounts. Proven track record of independently managing and resolving 100+ complex technical and transactional requests daily using CRM systems like Zendesk. Recognized for exceptional attention to detail in handling order tracking discrepancies, customer accounts, and cross-functional communications to ensure […]
As a highly organized and communicative Virtual Assistant with a strong background in customer service and property management, I specialize in managing high-volume administrative workflows and guest relations. I bring hands-on experience handling booking platforms and channel managers like Airbnb, VRBO, and Hostaway, alongside deep proficiency in essential remote tools including Google Workspace, Microsoft Office, […]