• Conducted 80–100+ outbound calls daily promoting broadband, TV, and landline services. • Educated customers about service plans and recommended solutions based on their needs. • Consistently exceeded monthly sales quotas by 15–30%. • Managed 6–10 minute sales-focused customer interactions with 90%+ monthly consistency, effectively overcoming objections, driving conversions, and consistently supporting sales targets while […]
I have experience as a Customer Service and Sales Representative, assisting customers through phone, email, and chat while resolving inquiries, processing requests, and ensuring a positive customer experience. In sales, I have generated leads, built customer relationships, handled objections, and helped close deals by understanding customer needs and offering the right solutions. What I bring […]
6+ years of customer-facing experience spanning B2B technical support, fraud and dispute analysis, and retail operations. Award-winning top performer skilled in customer communication, troubleshooting, CRM and ticketing workflows, and accurate data handling. Adept at building client relationships and resolving issues quickly and empathetically, now applying these strengths to remote administrative and customer support roles.
Customer-focused support professional with hands-on experience delivering high-volume service for a global retail e-commerce brand, consistently hitting 88–100% KPI performance while handling 40–60+ interactions daily. Skilled in CRM documentation, real-time issue resolution, and client relationship management, with additional experience coordinating client presentations and closing deals as a real estate agent. Known for active listening, composure […]
Hi I’m Justine, I worked with different companies and business owners that values long-term remote partnership, accuracy and clear communication. Having background of being a VIRTUAL ASSISTANT I’m confident in adapting, coordinating, assisting and also resolving issues that we may encounter. What makes me different is my ability in applying Sense of urgency in each […]
Experienced BPO professional with years of experience in providing exceptional support and building strong client relationships. Adept at handling high-volume interactions, expertise in customer engagement, resolving customer concerns efficiently, and maintaining quality service standards. Proven ability to handle costumer concern.
I’ve been planning transitioning from BPO to VA since I’ve been working for 13 years in the BPO handled different types of accounts and roles. I do believe that the skills I earned is enough and to be fitted in this roles.
Licensed Professional Teacher with one year of experience as an ESL Group Class Teacher at B’Cebu Academy, teaching students from diverse nationalities and English proficiency levels. Recognized as one of the Best Group Class Teachers with a 98.33% performance rating for delivering engaging, student-centered lessons and excellent customer service. Strong communication, organization, and problem-solving skills, […]